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Accessibility

Accessible Lancashire accommodation for everyone

Pine Lake Resort is dedicated to ensuring the comfort of every guest. We make it a priority to provide a safe, enjoyable stay for those with visual or hearing impairments or mobility access requirements.

The resort’s ongoing programme of commitment includes:

  • Ensuring compliance with the current accessibility legislation.
  • Making appropriate enhancements (where possible) to the resort.
  • Offering a wide range of accessibility aids.
  • Improving internal awareness and training.
  • Offering an appointed Accessibility Ambassador, to assist members, owners and guests with accessibility needs.
  • Providing accurate information on the website, including information on access, available facilities and accessibility aids.
  • Communicating with members via regular disability forums and surveys to identify areas for improvement.
  • Producing compliant literature and communicating within the same guidelines.

If you have any questions or would like to make any comments, please get in touch.

Phone: +44 (0)845 359 0009
Email: accessrequirementseurope@diamondresorts.com


Terrain

No steep gradients or inclines. Resort roads are well maintained. Speed bumps adapted to allow wheelchair access. Path route around site marked to assist wheelchair navigation.


Communal Areas

Reception
Accessed by ramp. Automatic doors.

Bar/Restaurant
Accessed via Reception – one level.

Games Room
Accessed via Reception – slight incline.

Entertainment
Accessed via Reception – one level.

Leisure Centre
Two accessible parking bays available directly outside entrance. Ramped entrance and manual doors with intercom. One level. Accessible changing area available. Pool hoist available. Handrails to pool steps and spa. Assistant on duty during opening hours.

Watersports
Jetty wheelchair accessible.

Parking
Designated accessible parking bays available. Accommodation has allocated parking outside or very near to accommodation.


Accessible Accommodations

Fully Wheelchair Accessible Accommodation**
All areas within the accommodation and exterior are accessible to a wheelchair user or a guest with a severe reduced mobility. They have electric beds, adapted bathrooms, special high backed chairs and kitchen unit/work surfaces are lowered or can be pulled out for ease of access for wheelchair users. We offer 2 accommodations total: 2 two-bedroom accommodations.

Partially Wheelchair Accessible Accommodation**
Suitable for travellers with restricted walking ability who may need a wheelchair. Some areas within the accommodation and exterior are accessible. They have electric beds, adapted bathroom and special high backed chairs (kitchen units/work surfaces are standard height). We offer 1 accommodation total: 1 two-bedroom accommodation.

Accessible Accommodation**
Suitable for a person with sufficient mobility to climb a few steps, but who would benefit from fixtures and fittings to aid balance. We offer two accommodations in total: 2 studio accommodations.


Equipment Available (Upon Request)

Please follow the link(s) below to our Accessibility Aid Catalogue with a wide range of complimentary items available to lend to members, owners and guests for your comfort during your stay (subject to availability).

Measurements for equipment available upon request.

  • Pool hoists: weight limit 140 kg
  • Wheelchair: 444 cm wide (seat) and 47 cm high (seat); weight limit 108.9 kg
  • Wet wheelchair: 44 cm wide (seat) and 47 cm high (seat); weight limit 99.8 kg

Accessibility Aid Catalogue >>


Accessible Outings and Excursions

Brockhole on Windermere
This is not a guided excursion but a wonderful day out for all to enjoy. Free use of wheelchairs for use in the gardens and indoors. Electric bus available to transport people who have difficulties walking from the car park to the visitor centre. While many of the paths and steps in the garden are steep, there is a path taking you to the lake and lower areas of the garden which is suitable for all. Assistance dogs are welcome. Induction loops in the shop. Accessible toilets on the ground floor of visitor centre, and by the Treetop Trek Reception. Car parking for disabled badge holders next to the visitor centre. Children's adventure playground has a swing for children with disabilities and a wide slide. A car is required to get to Brockhole. For assistance planning your visit, call 015394 46601.

RSPB Leighton Moss Nature Reserve
This is not a guided excursion but a wonderful day out for all to enjoy. Leighton Moss Nature Reserve boasts the largest reed bed in north-west England and is home to a wide range of spectacular wildlife including otters, bearded tits, marsh harriers, egrets and red deer. Ground floor entry to the visitor centre, with non-slip tiled flooring. Seats are available on request. The nature trails are flat and undulating with a variety of seating available. There is a flight of stairs up to the café with a handrail, however a stair lift is available. Large print displays and magnifying glass available at the visitor centre. Large print menu available in the café. Registered Assistance Dogs welcome. Level access entry, an emergency alarm pull cord in accessible toilets. Hard surfaced car park with Blue Badge spaces at the Visitor Centre.

Proximity/Accessibility to Local Supermarkets/Shops/Etc.
Carnforth, Lancaster and Morecambe towns are all accessible with accessible toilet facilities.

Public Transport
Adapted taxis are available to hire. No access to wheelchair users on some local buses.


Haemodialysis Clinic Close to Resort

Royal Preston Hospital (nearest hospital - 30 miles and approximately 30-minute drive
Sharoe Green Lane North, Fulwood, Preston, PR2 9HT

Westmoreland General Hospital (satellite unit) - 16 miles and approximately 30-minute drive
Burton Road, Kendal, LA9 7RG


Meet the Resort Accessibility Ambassadors

Our Resort Accessibility Ambassadors will assist you with any accessibility requirements prior to and during your stay to ensure it is trouble free.

Andrea Akrigg - Accessibility Ambassador | Pine Lake Resort

Andrea Akrigg Andrea.Akrigg@DiamondResorts.com

Rachael Knowles - Accessibility Ambassador | Pine Lake Resort

Rachael Knowles Rachael.Knowles@DiamondResorts.com